Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 4 weeks:

  • use our appointment request form, Monday to Friday. We will respond during opening times
  • phone us on 0121 440 3720, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call

Appointments by phone or video call can be more flexible and often means you get help sooner.

In a number of cases, it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

It is advisable that a responsible adult should accompany children under the age of 16.

Please bear in mind that an appointment is for one person only – if, for example, you need to be seen as well as your child then you will need two separate appointments.

We are also want you to be aware that sometimes Doctors and the nurse might be running late due to emergencies.  So please bear with us.
The practice has a chaperone policy.

Intimate examination and those requiring exposure are undertaken only when essential and a chaperone is present.
If you need a chaperone for your consultation, please ask the receptionist on arrival for consultation.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – Patient Access
  • phone us on 0121 440 3720, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

Non-urgent advice: If you are late

Appointments will be held for you for up to 5 mins after the time given to you. If you arrive more than 5 mins late, you will be asked to make another appointment. Please do not be offended by this; the reason that we do this is so that other patients are not kept waiting if you are late.

If you need to cancel an appointment, please inform us as soon as you know that you will not be keeping it so that your appointment can be given to another patient and will not be wasted. We have many wasted appointments each day because patients do not turn up and they do not let us know in advance so that the appointment can be given to another patient.
If you miss three appointments without cancelling them – this may lead to removal from the surgery

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you require a home visit please call before 11.00 am

We encourage all our patients to come up to the surgery for a full and proper assessment, however there will be those very elderly and house bound patients who are unable to come up and it is these patients who we are happy to visit at home.

Please note that the doctor can see 5 patients in the surgery in the time it takes to do one home visit.