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There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance and the surgery has a ramp and wide doors to allow for wheelchair access.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Birmingham SmartCare Federation are now offering extended access to GP appointments. This will be for booked Routine Appointments and not Emergencies.

These appointments are in high demand because of patients convenience but you must book early to avoid disappointment. Surgeries are held at our smartcare hub at Oakwood Surgery in Sparkhill Heath Centre, the doctor will have access to your full medical records and will make notes of consultation in them.

Who Can Access these Appointments?
All Patients registered with any of the SmartCare Federation Practices can access these appointments.
SmartCare is unique in its concept of delivering care where it is most needed. Two out of our three Clinical Hubs are rotated and run from a location close to your registered Practice. This is done to meet the requirements of our Patients. This is not a walk in emergency service, but for Patients with booked appointments.

For further information please speak to your Practice Receptionist.

To capture Patient Experience and Feedback we are asking Patients to complete a Family & Friends survey. Please ask a Receptionist at your Practice for a survey or you can complete a form online here.

We are a training practice and you may be offered an appointment with a GP registrar. These doctors are fully qualified and will have had experience in several hospital specialties. They are completing their specialist training as a GP.

We also teach medical students and sometimes you may be asked to see the doctor or nurse with a student present. You will always be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private.